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- Software and services exports from India recorded a growth of 30.5% in FY 2003-04 and is expected to reach revenues of $16.3B by 2004-05
- India's share of the outsourcing market was $13B in 2003-04
- Offshore revenues, as a proportion of the total revenues grew by approximately 24.4 %, as compared with 14.20 % for onsite revenues over 2002-03
- The Indian IT export sector has a pyramid structure, with 6 companies having revenues exceeding US$ 210 million
- Tier 1 companies within the industry (top five firms) account for about 32% of total software exports
- The number of companies with revenues above US$ 21 million has grown from 52 in 2001-02 to 70 in 2002-03
- Indian companies have a significant role in 2 of the 10 service lines - Custom App development, and application outsourcing 88% of exports (2003 figures)
- There are more than 425 ITES companies in India that include a mix of captives and third-party players
- Contributes 29 % of the total IT exports from India
- Grew by 46% to reach $3.6 billion in 2003-04 and is estimated to grow by about 40% in FY 2004-05 to reach revenues of $5.1 billion
- Captive units continue to account for 65 % of the industry with one new captive centre being added every week in 2003-04
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- BOT accounts for 14% of BPO transactions
- JVs are the most widely prevalent business model
- Customer care is the most widely outsourced function and accounted for $1.2B in revenues in 2003-04
- Will have eight to ten US$100 million third-party BPO companies by 2005
- The number of seats has increased from 140,000 at the end of March 2003, to around 210,000 in March 2004
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