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The Client

A subsidiary of one of India's largest business houses, the client is a Global IT services company, providing end-to-end solutions to the financial services ecosystem. Recognized by NASSCOM as one of 100 IT Innovators 2007, the company serves Banking, Financial Services and the High Technology markets. The company has delivery centers across the US, Europe, Japan and India.

Business Context

Since inception, Prayag’s client had been focused on the banking and financial services verticals. In 2005, the company decided to diversify into other verticals to reduce dependence on one vertical. Subsequently, during a strategic review exercise to chart future growth plans, the company identified “High Technology” as a new focus vertical. With ambitious growth plans for this area - $100 million in revenue over 5 years - the company wished to evaluate the feasibility of achieving this target. In particular, it wished to evaluate the potential of the Independent Software Vendor (ISV) market in the Enterprise Solutions space.

Prayag was engaged to estimate the offshore potential for IT services in the High Technology vertical, including ISVs, and to recommend the necessary steps required to be taken to achieve the targeted growth.

Prayag Solution

To start with, Prayag team sharpened the scope of the engagement by defining the High Technology industry. Then, using a combination of select primary research, secondary research and Prayag’s proprietary internal knowledge repository, market potential was ascertained. Market characteristics, competition activity and offshoring potential of the High Technology and ISV markets were studied. Prayag teams interviewed senior management from select companies to understand the industry trends and market potential.

Says Jayanthi Badrinath, Principal Consultant at Prayag, “Agile methodology was used for the study – we would report the findings to the client everyday and this gave us clarity and helped in refining the study. Though it involved lot of iterations, the focus was not lost as the client was clear about what they wanted.”

Once the study was conducted, Prayag formulated a strategy for the client to enter the specific markets – this included the potential services, market segments and opportunities that could be addressed. The report also included a go-to market strategy that chartered the steps to be taken in order to achieve the desired target growth.

Benefits

Prayag’s research and recommendations provided the client with relevant insights and understanding of the High Technology and ISV markets. The company invested its effort, resources and focused on these verticals based on these recommendations, and is today well on its way to achieve its target.